Our 'No Hassle Returns and Easy Exchanges' Policy
We want you to wear your jewelry - and love it. If you don’t, just send it back to us! For example, if you’d like a different stone or metal, we’re happy to swap it out. We want you to feel as good about your jewelry as you do about us. We see you as we do our BFF, our mom, and our sister, and you can expect to be treated as such!
Judith Bright LLC happily accepts returns for a full refund in the original form of payment within 60 days of original purchase, and exchanges within 120 days of your initial purchase.
Returned jewelry must be unworn and in its original condition to be accepted as a return or exchange. Be sure to have your jewelry returned or exchanged in it’s original packaging.
A Judith Bright associate must be able to locate the original purchase in our system for proof of purchase, with either a receipt copy or the name of the original purchaser.
Judith Bright LLC reserves the right to exercise discretion in denying returns due to the condition of the product or lack of proof of purchase. Express shipping on an original order is non-refundable.
Initiating a Return or Exchange
- Download our Return and Exchanges form and fill out all info regarding your return or exchange.
- Package the item(s) you are exchanging or returning (preferably in the same packaging you received). If you no longer have that, please make sure to package your jewelry in a padded envelope or a box to prevent any damage during transit. Check out USPS’s shipping guidelines to make sure it gets to us safely!
- Attach the pre-paid USPS label we enclosed with your order. If the label has been discarded or misplaced, shoot us a message and we’ll email you a new one!
- Finally, pop the package in your mailbox or drop it off at your local post office.
Contact JB Gurus if you have any questions or need assistance.