Our 'No Hassle Returns and Easy Exchanges' Policy
We want you to wear your jewelry - and love it. If you don’t, just send it back to us! For example, if you’d like a different stone or metal, we’re happy to swap it out. We want you to feel as good about your jewelry as you do about us. We see you as we do our BFF, our mom, and our sister, and you can expect to be treated as such!
Judith Bright LLC happily accepts returns for a full refund in the original form of payment within 60 days of original purchase, and exchanges within 120 days of your initial purchase.
Returned jewelry must be unworn and in its original condition to be accepted as a return or exchange. Be sure to have your jewelry returned or exchanged in it’s original packaging.
A Judith Bright associate must be able to locate the original purchase in our system for proof of purchase, with either a receipt copy or the name of the original purchaser.
Returns are covered under our free shipping policy! Use the prepaid return shipping label enclosed in your package to send a package back to the studio. Contact JB gurus if you’re in need of a replacement return label.
Judith Bright LLC reserves the right to exercise discretion in denying returns due to the condition of the product or lack of proof of purchase, and express shipping on an original order is non-refundable.
Initiating a Return or Exchange
- Contact us letting us know the order # and item(s) you would like to return or exchange. In case of an exchange, please specify the item(s) you are exchanging for and also your phone #.
- Submit your return in its original packaging to prevent damage to your piece. Check out USPS’s shipping guidelines to make sure it gets to us safely!